XXXXXX Stephen Douglas Responds:

Okay, so my cousin Adam (Astro) reverse- scoops me on this. But if he’s right, then Sashi trying to butter burnt toast and feed it to me, and that makes me mad. My blog isn’t a vehicle for large corporate and “consumer-detached” companies to shovel out the bullsh*t. I’ll bet that Astro is right telling the truth here, and I agree, NSI is losing a lot of money from a poorly designed domain sales process.

Thanks for trying Network Solutions’ Certified Offer service. I agree with you that we need to add the ability for more counter offers and we are working on that. Usually our customer service folks are great and receive praise for good service. Obviously this was not the case here and we need to fix that. Please email me with details at listen@networksolutions.com.

I know a lot of my colleagues go to domain conferences and I myself try to reach customers and community at a few conferences too. We are making a diligent effort to reach our customers and the community in as many channels as possible.

Look forward to your email with feedback. We are also @netsolcares on Twitter.

Thanks,

Shashi Bellamkonda
Social Media Swami
Network Solutions

XXXXXX Stephen Douglas Responds:

Thanks Sashi for your response. I’m looking forward to seeing this issue addressed and will send some feedback to the email you provided. I expect NetSol is paying you like a “prince”, if they let you have that title!

I have met a few people from NetSol at conferences, but they weren’t there to run a booth or sponsor, or if I’m correct, rarely speak at a session. I am probably wrong in generalizing, because I haven’t attended every conference myself. I’d like to see NetSol be more supportive by sponsoring the domain conferences.

XXXXXX Stephen Douglas Responds:

Please see the response from Shashi Bellamkonda, Network Solutions’, (and I love this title) “Social Media Swami.”

What Sashi writes about Network Solutions intentions to fix this situation looks promising. Plus, I think any corporation that has someone with a title as “Social Media Swami” has some potential to connect a little better with its market. I’ll follow-up to see how they roll and let you know.