ITSYOURDOMAIN.COM TRIES TO PULL A G.W. BUSH
January 21st, 2008 Posted in General Domain News
After sorting through a huge pile of spam responses (my fault, domainer warriors, I gotta get one of those “If you’re on LSD please type in what you see” spam preventer code fields), I found a bunch of legit comments to many of my blog posts. I approved them all so go check and see if your comments are in there! My mistake for the delay. I can attempt to blame it on my wife’s relatives suddenly appearing at my house all this week, but that’s a copout. They’re cool, but that’s why I’m late in approving responses. I was partying too much. So shoot me. FYI, no comment has been abridged or censored, even if nobody talked about “Tommy Boy” the movie, and its intimate connection with the great guys at DNZoom. (Sorry Sahar - LOL)
The issue at hand here is ITSYOURDOMAIN.COM, a fairly large registrar (700,000 domains) which is a supplier of expiring domains to Snapnames auctions. I purchased a few domains for a client of mine last year, and this month they came up for renewal. How did I know these domain names were up for renewal? Because ITSYOURDOMAIN.COM (IYD) sent me an email telling me so. However, I couldn’t login to IYD even with the email address they contacted me with. My account didn’t “exist” under the actual email name they used to contact me.
I posted an earlier article on Successclick about IYD’s shenanigans under the heading “EVISCERATING A REGISTRAR”. I then posted a comment a few days ago on http://www.domainnamewire.com lambasting Elliot Noss of TUCOWS for berating NetSol on their frontrunning practices. I thought it hypocritical of Noss to comment on NetSol’s “frontrunning” after TUCOWS got their hands dirty when they purchased IYD in July of 2007 and apparently did nothing to fix IYD’s shell game. Over six months have gone by and TUCOWS has seemingly spent ZERO resources on repairing this piece of SH*T registrar, IYD. Why should they? IYD is set up to be a cash COW, or even TU cash COWS.
If you read my first article on IYD in my blog, you would know that I thought IYD was changing the whois info on your domains WEEKS before the domain expired. However, TUCOWS responded to Andrew Alleman of DomainNameWire.com, ever so illogically, that they have an excuse for IYD’s showing their whois info, and not the domain owners’. Noss’ excuse? Here it is according to Domainnamewire.com:
“According to Elliot Noss, CEO of Tucows, the bug affects about 600 domains. It affects existing ItsYourDomain customers who win expired domains through SnapNames. After winning the domain, the whois record remains as “Pending Renewal or Deletion” instead of being transferred to the customer’s name.”
Only 600 domains affected? Uh, not quite. If you check my screenshot below, which was taken about 2 minutes ago, you’ll see that Domaintools indicates that IYD’s special “Pending Renewal or Deletion” whois info is controlling exactly “171,640 other domains”. That doesn’t seem to match what Noss is stating that’s it’s a “bug” only affecting 600 domains. It looks suspiciously like almost 200,000 domains in the IYD portfolio are luscious prime expiring targets for resale for TUCOWS, doesn’t it? Or at the least, over 100,000 domains seemingly are under the ownership of IYD instead of YOU. I’ll gladly publish any response to this apparent domain grubbery by TUCOWS. I hate bullsh*tters, and Noss’ response to Andrew is a cattle roundup poopathon. But I’ll be waiting with a team of cowboys with big shovels. Check out this graphic from Domaintools.com
Look at the above graphic, domain warriors. It looks quite obvious to me that tens of thousands of domains are owned under the “special” IYD pending delete whois info lock.
So, TUCOWS tries to write my claim off as (these are my quotes) “Well, IYD sold the domain in auction at Snapnames, and even though Snapnames REQUIRES all contributing registrars to default the new domain name owners with the Snapnames’ customers information in their whois, IYD failed to do this even after a year.”
Additionally, when the whois of your domain registered at IYD isn’t changed to your contact information when it is purchased on Snapnames, it disallows you to actually access that domain in your account at the registrar. Yeah. It’s true. Then you have the infamous “Transfershield Protection” scheme that IYD uses. That scheme is like a speech from GW BUSH on why we’re in Iraq. “Well, we have to hijack your domain name in order to protect your domain name from being hijacked.” However, IYD fails to allow you to set the password for this “Transfershield” idiocy. It seems IYD (and now TUCOWS) doesn’t agree that the new and accepted system used by all other registrars of transfering domains by unlocking and obtaining auth codes to be sufficient to protect your domains. It seems the policy is “Let IYD be the BIG BROTHER for your domains.”
My questions to Mr. Noss:
1) If IYD somehow “forgot” to update the new domain name owner’s whois info for a YEAR on domains IYD sold through Snapnames, then how many times did your Snapname customers get offers on their domains from whois contact information that were never answered by the domain names’ true owners because IYD was listed as the “registrant” contact?
2) If IYD somehow “mistakenly” allowed thousands of domains to be sold through Snapnames but never updated the whois info to reflect the new owners whois, how the hell did IYD manage to send ME my renewal notice? Since, according to IYD’s expert domain management system, I’m not the proper owner of my domain, Oganesyan.com, (“Pending Renewal or Deletion” was) why did IYD send the renewal notice to my email address? How did they obtain this email address since it’s not in their whois?
3) And finally, to finger the point blank fraud that IYD allegedly engaged in with this “failure to change whois info on domains sold through Snapnames expiration auctions”, if IYD never changed the whois info to match the new owner of the domain from a Snapnames auction, why was the default nameservers CORRECT in the whois? Yeah, that’s right. My domain at IYD, although IYD did not list any of my contact info, they still pointed the domain to my nameservers, which in this case were Trafficz. Those nameservers are default settings obtained from my Snapnames account. Obviously, IYD was very “selective” in what type of information to accept into their database after selling an expired domain from their registrar.
By the way, while you’re at it, Mr. Noss, you can renew my domains I have with you for free, unlock them, and send me the auth codes so I can transfer them to a legit registrar. Oh, if you have problems finding out which domains I have with you because IYD never changed the whois over to my contact information, that’s a HUGE problem, isn’t it? I would consider that a bigger problem than simply changing the whois to IYD’s six weeks before expiration. Nobody knows how to access their domains purchased at an expiring domain auction if IYD was the submitting registrar.
Bottom line, Successclick readers: IYD has been deceptive, and they are not conducive to productive domain investor patronage. Mr. Noss can reply to me here directly to explain away my comments.
7 Responses to “ITSYOURDOMAIN.COM TRIES TO PULL A G.W. BUSH”
By Andrew on Jan 21, 2008
Stephen, it certainly sounds like IYD has some customer service problems, and it’s definitely not good that they didn’t change the whois details.
But I think you’re wrong about the number of domains in IYD’s delete cycle. I believe that a number of companies use the term “Pending Renewal or Deletion” as the registrant after a domain expires, which explains the high number in Domain Tools. the number right below it, 19,160, shows the # of domains actually in the delete cycle. This assumes they use the same email address for all deleted domains. If they have that many on deletion, then I believe the 600 domains number Noss gave.
+++++++
Hi Andrew,
I think you’re missing the point and actually confirming my allegations: That the unusually high number of listings for “Pending Renewal or Deletion” on IYD records is suspicious, because as you say, only 19k of them seem to be actually in the delete cycle. This means IYD has 150,000 domain that are NOT in the delete or expiration cycle yet they have them listed as such. This is the question that should be answered. They need to explain why IYD has 175,000 whois registrations using “Pending Renewal or Deletion” if in fact, they are not domains in this status.
thx for your comments!
SD
By Jon on Jan 21, 2008
Mass UDRP might be less stressful.
By Jon on Feb 7, 2008
Stephen, I have a domain at IYD that I would like to transfer away to GD. At the moment whois says ‘Pending Renewal or Deletion SecureWhois, Inc’. What steps should I take to get the whois for my domain corrected so that I can transfer away from this outfit?
By Betty Smith on Mar 9, 2008
What a relief to know I am not the only one. We requested a transfer of our domain WEEKS before expiration. GD said we needed to unlock the domain. When we went into the itsyourdomain.com control panel our domain is no longer there and the whois says it is pending renewal or deletion. The email and phone number listed on whois no are invalid and disconnected. No replies to tickets opened at ityourdomain.com and when you cal their support number it hangs up after asking you to hold for the next operator. Emails sent to TuCows and ICANN have gone unanswered. Meanwhile our non profit site is down. If you know of any other avenues to get our domain back it would be greatly appreciated.
++++STEPHEN DOUGLAS SEZ+++++
Hi Betty,
I would suggest you contact Mr. Sweetman at Tucows. His post and explanations here on the Successclick blog are quite sincere and he should be helpful. Good luck with this. I am going to be putting forth a formal request at Snapnames that any domains from ITD not be accepted into the Snapnames auction roster because of this problem.
By Jon on May 24, 2008
STILL TRYING TO TRANSFER A DOT COM TO GODADDY FROM THE IYD OUTFIT.
Support Ticket opened April 5th 2008 and NO REPLY as of May 24th 2008:
“Hi, I can login to my IYD account perfectly. However once in my account, I have tried to Unlock the domain ****Hotel.com but your system does not recognize my password on the unlocking page. Therefore, please would you Unlock the domain ****Hotel.com so that I can transfer it away. Thanks”
There is no way to unlock an IYD domain, they request a 2nd password within the account that does not exist or work. No response from support after nearly 7 weeks, NOTHING. IYD suck to the highest degree. The worst non-existent customer service on the planet. IYD are definitely crap. Who is the owner of the IYD piss poor operation? Perhaps I can email him.
++++STEPHEN DOUGLAS SEZ+++++
Hi Jon,
I’m really sorry for your troubles with this rogue registrar IYD. Since last year it’s been owned by TUCOWS, a seemingly legitimate, if not very well funded parent registrar, I’m surprised they’ve not fixed this problem, even after I’ve commented on it at length, and their sale manager responded to my article, seemingly with much sincerity. Hmmmm… I have his info posted on the followup article in my blog, so check it out, and contact him. All I can say now is with your post, all domainers should be wary of ItsYourdomains.com and TUCOWS when they want to register a domain.
Please keep us updated, Jon. Good luck.
By Jon on Jun 18, 2008
June 18th 2008 - At last a reply to my ticket of April 5th 2008 but the nightmare continues:
Thank you for contacting Domain Direct / Net Identity / ItsYourDomain Customer Service.
First I would like to apologize for the delayed response regarding your issue.
Security Questions are questions set up by you, the domain owner, to prevent your
domain name from being stolen. If you need to retrieve this information to gain
access or control of your domain name, then please follow these procedures:
First, look up who the current owner of the domain name is listed as. You can do so
through this link:
https://secure.onlineaccess.net/iyd/whoislookup.php?IYD=1
Enter your domain name, the WhoIs password that is showing on the screen and click
on the Do WhoIs button
When the information displays, examine the REGISTRANT section
It will show the Owner’s name and Company name (if any) and associated address on
file with the domain registration
Keep in mind that the Company Name will be take precedence over the Owners Name listed.
Once you know that information, you will need to fax us information relating to the
search you just did.
If a Company Name shows up in the Registrant section of the Whois search
* You will need to provide us a copy of a business license or letters of
incorporation
* A scanned drivers license of the current or new owner
* A business card that shows the owners name with the same address listed in the
Whois search you did
* The domain name in question
* An active email address to send a confirmation to
* A contact phone number just in case
* Explanation of what you need done
If NO Company Name shows up in the Registrant section, concentrate on the Owners
Name. In this case, you should fax in:
* A scanned drivers license of the current owner
* A business card that shows the owners name with the current address listed in
the Whois search you did earlier
* The domain name in question
* An active email address to send a confirmation to
* A contact phone number just in case
* Explanation of what you need done
Fax this information to: 416-352-0113.
We review incoming faxes everyday, so please be very detailed with your inquiry. We
will then assess your domain name and the information you have provided to us. Once
it has been reviewed, we will send confirmation via email that requested changes
have been made on your account.
If you are a new owner and don’t have any of this information, you will need to give
us a call. Please use the toll free number at: 1-866-796-5718
This ticket will be placed into “Awaiting Customer Action”. If your issue has
already been resolved, then please close this ticket or send a response requesting
that it be closed.
+++++
Arrggggh! I have received so many of these notices, also from GoDaddy, but a lot from “itsyourdomain”. Remember, this sleazy registrar was bought by Tucows.com. I’d complain to them directly. These types of overbearing “proof of ownership” tactics used because of some mistake made on their part, or an unwillingness to allow the domain to be transferred out even though you have the login name and password, is unacceptable.
If I was you, I’d rate the value of the domain, then divide the domain value by the value of your time hourly. If the domain value doesn’t exceed four hours of your “hourly worth”, fugetaboutit. You’ll spend at least that much more time trying to retrieve the domain.
I’m really surprised more domainers don’t complain about “itsyourdomain”. Bill Sweetman of Tucows should gladly help you personally. He’s a very nice guy, and should straighten out the problem for you. Good luck!